POCKET PALS CARD GRADING
PRIVACY POLICY

Last Revised: August 7, 2026

This Privacy Policy explains how Big Data 5 Inc., doing business as Pocket Pals Card Grading ("Pocket Pals", "we", "us", or "our") collects, uses, stores, protects, and discloses personal information in connection with the website located at https://pocketpalsgrading.com, the alpha card-submission system, grading and authentication services, customer support, return-shipping coordination, certification records, and related services (collectively, the "Services").

The alpha website does not currently require customer accounts. Where applicable law requires consent before we collect, use, or disclose personal information, we will seek that consent.

1. INFORMATION WE COLLECT

Contact and Return-Shipping Information

When you create a submission or contact us, we may collect:

• Full name
• Email address
• Telephone number, if provided
• Street address
• City, province/state, postal or ZIP code, and country
• Return-shipping address
• Other contact information you voluntarily provide

We use this information to:

• Create and identify your submission
• Contact you about your cards
• Provide submission and shipping updates
• Arrange and invoice return shipping after grading
• Respond to support questions
• Resolve discrepancies or disputes
• Maintain business and security records

Card Submission and Grading Information

For submitted cards or collectibles, we may collect or create information such as:

• Card name, set, number, year, variant, language, manufacturer, or game
• Declared value
• Submission number
• Condition observations
• Centering, surface, corner, and edge measurements or assessments
• Authentication observations
• Assigned grades or designations
• Certification numbers
• Images, scans, or photographs of submitted cards
• Packaging and shipping information
• Notes or instructions supplied with a submission
• Ownership or purchase information you voluntarily provide

We may use this information to:

• Receive and identify submitted items
• Grade or review submitted items
• Create grading labels and certification records
• Produce grading reports
• Perform quality-control checks
• Return cards to the correct customer
• Investigate discrepancies, theft, fraud, counterfeiting, or tampering
• Improve our grading processes, tools, and standards
• Maintain certification-verification and population information

Photographs, Scans, and Package Records

Pocket Pals may photograph, scan, record, or otherwise document submitted cards, packaging, labels, shipments, grading stages, slabs, and related materials.

These records may be used for:

• Grading and authentication
• Condition documentation
• Certification records
• Quality control
• Fraud prevention
• Dispute resolution
• Training and improving internal grading systems
• Public certification-verification information where applicable

Communications

We may retain information you provide when you email us, submit a support request, send photographs or videos, provide feedback, report a problem, dispute a submission, or otherwise communicate with Pocket Pals.

Payment and Return-Shipping Information

Qualifying alpha submissions currently have a $0 grading fee. After grading, customers may receive an invoice or payment request for return shipping.

When return-shipping payment is processed, a third-party payment provider may collect payment-card and billing information. Pocket Pals may receive transaction details such as payment status, transaction identifiers, billing details, refunds, disputes, or chargeback information.

Pocket Pals does not intend to directly store complete payment-card numbers when payment is handled by a third-party processor.

Website and Technical Information

When you access our website, our hosting or security systems may automatically collect:

• Internet Protocol (IP) address
• Browser and device type
• Operating system
• General geographic region
• Date and time of access
• Pages viewed
• Referring page or website
• Error and security logs
• Website performance information
• Form or submission activity reasonably necessary to operate and secure the website

2. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Operate and maintain the Services
• Process grading and authentication submissions
• Receive, identify, handle, encapsulate, and return submitted cards
• Create submission and certification records
• Send administrative and submission-related communications
• Issue return-shipping invoices or payment requests
• Arrange shipping through Canada Post, UPS, FedEx, or other carriers
• Respond to customer-service requests
• Detect fraud, theft, counterfeiting, misuse, or security issues
• Investigate complaints and disputes
• Improve our website, grading process, and internal tools
• Maintain accounting, tax, security, and legal records
• Comply with applicable laws, court orders, and lawful government requests
• Establish, exercise, or defend legal claims

3. HOW WE SHARE PERSONAL INFORMATION

Pocket Pals does not sell personal contact or shipping information as part of the grading service. We may disclose information where reasonably necessary for the following purposes.

Service Providers

We may share information with service providers such as:

• Website-hosting providers
• Email providers
• Payment processors
• Canada Post, UPS, FedEx, and other shipping carriers
• Printing, label-production, or fulfilment providers
• Security and fraud-prevention providers
• Cloud or data-storage providers
• Information-technology providers
• Professional grading or authentication consultants, where used
• Lawyers, accountants, auditors, insurers, tax professionals, and other advisors

Shipping Providers

We may provide names, addresses, email addresses, telephone numbers, declared values, package details, and other information reasonably required to arrange, track, or investigate return shipments.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law or regulation
• Respond to a subpoena, warrant, court order, or lawful government request
• Cooperate with law enforcement or regulators
• Investigate fraud, theft, counterfeit items, or illegal activity
• Protect the rights, property, and safety of Pocket Pals, customers, or others
• Establish, exercise, or defend legal claims

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, corporate restructuring, insolvency proceeding, or similar business transaction, subject to applicable law.

4. CERTIFICATION RECORDS AND PUBLIC CARD INFORMATION

A graded or encapsulated card may receive a certification number and may be associated with a public verification page, grading report, card images, grade or designation, grading details, and population information.

Pocket Pals may make card-related certification information public where appropriate. We will not intentionally publish your personal contact, billing, payment, or shipping information as part of a public certification record.

5. COOKIES AND TRACKING TECHNOLOGIES

The website may use cookies or similar technologies that are necessary for website operation, security, submission processing, analytics, or performance.

You may be able to block or delete cookies through your browser settings. Disabling certain cookies may cause parts of the website or submission form to operate incorrectly.

If non-essential analytics, advertising, or similar tracking technologies are added later, Pocket Pals will update this Privacy Policy and provide consent controls where required by applicable law.

6. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to or rely on third-party payment services, carriers, social-media platforms, hosting providers, or other online services.

Pocket Pals does not control the privacy or security practices of unaffiliated third parties. Information you provide directly to a third party is governed by that third party's privacy policy and terms.

7. CHILDREN'S PRIVACY

The Services are not intended to be used independently by children under 13 years of age.

If a person is under the age of majority in their jurisdiction, a parent or legal guardian should be involved in the submission and should provide the contact and return-shipping information used for the transaction.

If we learn that we collected personal information from a child in a manner that does not comply with applicable law, we will take reasonable steps to delete or otherwise address that information.

A parent or guardian may contact us at support@pocketpalsgrading.com regarding a privacy concern involving a minor.

8. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

• Complete grading and authentication submissions
• Return submitted cards
• Maintain submission, shipping, payment, and support records
• Resolve complaints and disputes
• Prevent fraud and maintain security records
• Comply with legal, tax, accounting, and regulatory obligations
• Establish, exercise, or defend legal claims

Certification records, grading results, card images, certification numbers, and population-report information may be retained for an extended period or indefinitely where reasonably necessary to preserve the integrity and history of Pocket Pals certifications.

When personal information is no longer reasonably required, we may delete, destroy, anonymize, or securely isolate it, subject to legal and legitimate business requirements.

9. DATA SECURITY

Pocket Pals uses reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information from unauthorized access, disclosure, loss, theft, misuse, alteration, or destruction.

No website, email system, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unsecured communication channels.

10. INTERNATIONAL DATA TRANSFERS

Pocket Pals is operated from Vancouver, British Columbia, Canada.

Because submissions are accepted worldwide and some service providers may operate in other jurisdictions, personal information may be processed or stored outside your province, state, territory, or country. Information processed in another jurisdiction may be subject to the laws of that jurisdiction.

Where required by law, we will use reasonable safeguards for cross-border or interprovincial transfers of personal information.

11. YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable law, you may have rights relating to your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to certain uses where consent is the legal basis
• Request deletion of certain personal information
• Object to or restrict certain processing
• Request information regarding how information has been used or disclosed
• Request a copy of certain information
• Submit a complaint concerning our privacy practices

These rights may be subject to legal exceptions. For example, Pocket Pals may need to retain certain records for certification integrity, fraud prevention, tax, accounting, legal, security, or dispute-resolution purposes.

To make a privacy request, contact support@pocketpalsgrading.com. We may need to verify your identity before completing a request.

12. COMMUNICATIONS

By providing an email address or telephone number, you authorize Pocket Pals to contact you regarding your submission, grading, authentication, discrepancies, return-shipping invoice, payment, shipping, support requests, policy changes, and other administrative matters.

The current alpha website is focused on transactional and administrative communications. If Pocket Pals later introduces promotional email or marketing communications, we will provide any opt-out mechanism required by applicable law.

13. CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy to reflect changes in our Services, business practices, technology, legal requirements, or regulatory guidance.

When this Privacy Policy is revised, we will update the "Last Revised" date. Where required by law, additional notice or consent may be provided before a material change takes effect.

14. CONTACT US